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Friday, October 14, 2011

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You're quite right, of course. These days, I get at least 95% of what I read from the library, but when I take my enormous tote bag home, it's mostly full of books for my children, with two or three for me. (After all, they can read their picture books in ten minutes; mine take me a bit longer.) But I do everything I can! And I never flinch at paying late fees! :)

Standing ovation from over in my corner! In the U.S. it's always about children and teens too, how to get kids to come to the library. But you are right, adults need to use the library too and not just adults who can't afford to buy books. Personally I can't imagine being without a library card and not using my public library.

Very good point indeed! I worked in a library for five years and the children’s books always saw the most issues. We tried to target adults who would not generally use the library with Chick Lit, Crime and TV-tie in book groups and displays. We were seeing a noticeable improvement when I left a couple of years ago.

I fully intended to carry on being an avid library user after moving despite not working in a library anymore. And I’m ashamed to say I’m not. After using my new local library for almost a year (I won’t name names, let’s just say it’s in the South West) I had to stop going as I was fed up with the people working there being so rude and unhelpful!

I think the trouble with many libraries is they are being forced to make changes the ‘higher ups’ perceive as necessary (self service etc) and that the average user doesn’t really want. Library assistants get hassle from both sides and either have to take things into their own hands (as we did at the library I worked at, using local knowledge to target their would-be readers) or they end up apathetic and driving long time library users away.

(Love the blog by the way!)

I agree, but I would like a discussion about what stops adult from going into libraries. Personally there are practicalities that get in the way of me being a library user that I would love to see done away with by library administrators. I pass a library every day in the millenium city I work in. I can pop in, read on site, but I'm not allowed to borrow there because I live in a different borough. The library is 30 minutes away from where I live, I've worked in the city for four years and both my parents grew up there, but none of us can borrow from it now.

Also I work a 9-5 job and although we've a local library I could visit on weekends because it is very close to my home, the easiest way for me to go to the library would be to bob into the library near where I work, which is often open until 6. It's a convenience thing sure and I could be less lazy...but like you say I can just order the book online. Libraries have got to find ways to compete with the ease of book buying and that's not easy when they have limited funding to pay for working hours (I would love a late night library like the one at university) and tracking resources.

Jenny: Tis true a picture book is read in a moment, and so not directly comparable with adult fiction. But I love the idea of adults raiding their part of the library with as much enthusiasm as the children. :-)

Stephanie: I'm the same. One of the first things I have to do when I move to a new place is find the library and get myself a card. It's in the same category as sorting out a phone line and an internet connection. A must do immediately kind of thing.

EllieJayArt: What a shame that your library doesn't have good public service! :-( Our managers are very strong proponents of customer service, and try to do everything to make the experience of visiting the library better. In one sense I know what you mean about libraries moving beyond their customers' wishes with self-service, etc. But I think that changes like that can work for the better. For example, we use self-service in all our libraries but the idea was to free up staff to talk to customers, do reader development activities and other cool interactive stuff that we didn't get time to do before. I think it means more engagement with customers rather than less (as long as you keep the same number of staff, of course, which is vital). The problems start when self-service is seen as a way of cutting staffing, as though all librarians and library assistants did was stamp books!

Jodie: That does sound very inconvenient. Does your library not subscribe to the national framework agreement? The agreement means that anybody from anywhere in the UK can join any library they want to. You can join our library as a non-resident and have all the same library benefits as a resident. (The only difference is you can't get associated benefits, like free entry to the museums etc). You should write to the Head of Service and find out why they don't allow that because, I agree, it's a huge turn-off.

Libraries have to be very competitive with opening hours as well. We're open 7 days a week, and till 8pm four nights a week. The library has to be a place that is easy to slip into any time that is convenient to you. It's never going to be as convenient as Amazon, but it can get pretty close.

In certain respects using the library seems redundant when I have so many books in my TBR pile, but then it serves two purposes: I'm using a local service and thus helping to keep it running, and (more pathetically, I know) I can avoid the risk of trashing my own books in transport or when reading and eating at the same time. It's not like I go out of my way to damage library books but they tend to come back slightly more bashed and covered in foodstains than if they were my own. Ahem.

I never quite adjusted to going from a mobile library as a child (which for some reason didn't actually bother with fines and so I had a copy of Weaveworld hidden in my desk for about five years [from the age of 9 to 14] at which point I gave up on ever being able to get through it) to the proper library where if you went over the three week loan period you were fined each day for every book over the deadline. I assume this is standard across the UK.

And yet as an adult my local library was always happy to let me take out the maximum of 12 books, even though I was never going to finish them in three weeks, because the librarians were happy that I was keeping up borrowing numbers. I did manage to rack up a series of colossal fines, but I didn't mind giving the library money, even though this was in hindsight rather stupid.

I should see if there is a library still open where I'm living now and get myself a new library card.

Victoria my mum is a library user and I'm pretty sure she can't borrow from that library, but can borrow from any library in our borough. Still have sent off an e-mai to make sure, because it would be sooo useful.

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